How to cancel a lost or stolen card

Wherever you are, operators are standing by.  View all toll-free numbers

Call anytime

In the U.S. and Canada, to cancel a stolen or lost Visa card, call Visa Global Customer Care Services at 1-800-847-2911.

If you’re outside the U.S. and Canada and you need to deactivate your lost or stolen card, you can call collect at 1-303-967-1096  or your local toll-free number.

For the hearing impaired, please call 1-800-TDD-1213 in the U.S. or Canada or  1-305-278-4285 or 1-512-865-2002 in all other countries.

Deactivate your card

A Visa representative will deactivate your card and then notify your bank immediately. In the event that your card was stolen, this swift reporting may help prevent fraudulent use of your card.

get a new card

Visa will work with your bank to replace your card and ship it to you within 24 to 72 hours.

Emergency Card Replacement and
Emergency Cash Disbursement

Have a lost, stolen or damaged card? Need emergency cash or card?

Visa will block your card (if the card number is known) and connect you with your financial institution/Bank. Following your bank approval, you can also get an emergency card replacement within one to three business days*. Alternatively, Visa can arrange for cash to be available at a location near you usually within hours of your bank’s approval. 

*Some restrictions/limitations apply